Nai Lert Butler

Butler School

Excellence in Food and Beverage Service

Nai Lert Butler


Excellence in Food and Beverage Service

Training Curriculum:

  1. How to deliver an Excellent Service
    • 5 Steps to Success
    • Introduction to Food and Beverage Service
  2. Roles and Responsibilities
    •  Details of Roles and Responsibilities
  3. Personal Presentation
    • Line Up
    • Grooming Standards
  4. Hygiene
    • Personal Hygiene
    • Food and Beverage Hygiene
  5. Area Readiness
    • Area Orientation
    • Area Checklist
  6. Greeting and Departure
    • Greeting Guest
    • Escorting Guest  
    • Deportment
  7. Order Taking
    • Approaching Guest
    • Menu Presentation
    • Listen and Act
  8. Reservation
    • Steps for Taking Reservation
  9. Billing
    •  Billing process and Presentation
  10. Food and Beverage Knowledge
    • How to prepare food before serving
    • How to serve different kinds of food and beverage
    • How to read and understand the given information of food and beverages, (Wine Label)
  11. Table setting
    • Most popular table setting styles 
    • General rules for table setting
  12. Cutlery
    • Basic knowledge and introduction to cutlery
    • Maintenance of different materials (silverware, glassware, chinaware, stainless steel)
  13. Styles of Service
    • British Style
    • Formal Style
    • Casual Style
    • Buffet Style
    • Trolley Service
  14. Customer handling
    • Difficult guest
    • Prying guest
  15. Polishing language
    • Effective vocabulary and manner

 

Course Scheduled 

August 22 - 23, 2020